The one thing that's king and core to your communication

It’s a dinosaur

It’s a relic

It’s HOW old?

Comments my phone had received.

That I bought 5 years ago.

And the model was 2 years old, then.

And yes, it still worked.

Pretty damn well.

But there was stuff it couldn’t do.

Cook spaghetti alle vongole.

Run a bubble bath.

Serenade me in Spanish.

Download certain apps that made life a pain in the butt.

So, off I went to the shop to buy a new one.

And ask questions.

And answer questions.

And fill in forms.

Prove who I was.

Lots of clicking.

Lots of screens getting completed.

I did not have to show my birth certificate but I reckon that was the only thing I didn’t need to do.

VERY communication heavy.

The young guy serving me knew his stuff.

I was glad he was serving me.

And although it was a longer experience than I thought it was pleasant.

And my favourite thing.

The thing that made it really nice?

That he was kind.

Kind.

It’s the four letter word that makes all the difference.

The shop sent me an email to ask if I’d rate how I’d rate my trip to their shop.

And he got a stellar review from me.

How can you use your words to show kindness and make someone’s day?